Idea to Value (Physics)
It nearly cost him the business
On what hierarchy is actually for, and why flattening the org chart rarely fixes the thing you're annoyed about.
Idea to Value (Physics)
How ideas move to value — the gap, the cost, the runway, and the learning. Articles in this layer explore the systemic forces that determine whether investment produces outcomes.
Idea to Value (Physics)
They turned off the heating
For our anniversary, our local pub had just been told to cut costs by any means necessary. So they'd turned off the heating - one thing everyone was paying for. I got to watch a business raise its costs by trying to lower them, in real time, over a burnt lasagna.
Idea to Value (Physics)
The most hated customers
I once walked into a room and found a whiteboard headed "Our Most Hated Customers." On why service is never a department — it's a signal of how the whole organisation is actually built.
Idea to Value (Physics)
The Puzzle Workshop: A Powerful Way to Teach Business Agility and Leading Change
I use a children's puzzle to teach leaders about change. It sounds childish — but I have now run this workshop over 700 times, with teams as small as six and groups as large as 140. The pattern is always the same.
Idea to Value (Physics)
Design is how it works
We admire what design looks like and miss what it does. Design isn't how work looks. It's how work works — and it's how ideas become value.
Idea to Value (Physics)
The helter-skelter that never ends
Sheffield, 6am, a hot coffee and a helter-skelter — and a thought about work. Why the same problems keep coming back, why it's almost never the people, and a few things to try when new faces keep producing the same familiar results.
Idea to Value (Physics)
I believe you have my stapler
A specialist lost the whole room in seven Japanese words. On a plainer instruction: staple yourself to a piece of work, follow it through the building, and map what actually happens — not what's meant to.
Idea to Value (Physics)
Nice notebook, shame about the method
Why every productivity system — a bullet journal, a to-do list, a huge platform — is just a container and rules.