The failure of Customer Service
In this article I explore a few simple ideas for improving customer support experience.
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What are we saying “No” to?
In this post I ask what are you saying "No" to - and is it a conscious decision?
Some ideas for solving problems
In this article I share some ideas for solving problems.
Measuring Cycle Time - and why it's important
In this article I explore what cycle time is and why it's a useful measure to point to opportunities to improve.
How to unleash potential - through relationships
In this week's newsletter I share how relationships are how work works - and also a way to unleash potential.
Learning how to make the business better
In this article, I share ideas about Step 3 of the Releasing Agility model. This is also episode 5 in the Releasing Agility mini series.
Transcription
(May contain errors as done by a computer)
Welcome to another episode of Here's an Idea With Playing With with me, Rob
Critical Thinking - A Primer
In this article I share some simple starter questions as a primer for critical thinking. We need more critical thinking in the world of work.
HR isn’t evil.
In this post I explain why HR are often mis-understood.
How to study - Meeting Notes Newsletter
In this week's newsletter I share some ideas about studying and learning, plus the zero to keynote book is on general sale!
My essential every day stationery
In this post and video I share the 9 items of stationery that I use, and why I use them. It's not just about the enjoyment of good stationery - it's often about the potential it can release.
Building Routines and Habits - Podcast
In this article, I share ideas about Step 4 of the Releasing Agility model. This is also episode 4 in the Releasing Agility mini series.
Dealing with low performance as a manager
In this article I share some simple ideas to stop passing the burden of low performance to other managers, or HR.
The Warm and Fluffy Test - Adaptable communication
In this article I explore a non-scientific interview question to understand communication behaviours and why communication approaches should be adaptable.
Your people need a plan too - Building the Team to get it done
In this article, I share ideas about Step 3 of the Releasing Agility model. This is also episode 3 in the Releasing Agility mini series.
Transcription
(May contain errors).
This is the 3rd episode in a mini series about releasing business agility. A model I use with clients all over