The failure of Customer Service
In this article I explore a few simple ideas for improving customer support experience.
Latest
communication
The Warm and Fluffy Test - Adaptable communication
In this article I explore a non-scientific interview question to understand communication behaviours and why communication approaches should be adaptable.
Vending Machines, active listening and listening with your heart and brain
How to design potential futures
Sent does not mean received - communication basics
Be clear on commitments and build trust using Time Speak
What's in your chapter of the book of the business? Storytelling your part. Podcast.
The power of clothing - why appearance matters - productivity and first impressions
management
How to unleash potential - through relationships
In this week's newsletter I share how relationships are how work works - and also a way to unleash potential.
HR isn’t evil.
Finding Rhythm and heartbeats of a business
5 areas to direct energy and attention on
Customer Experience follows Employee Experience
Adaptable Communication - A top 10 behaviour at work
