Communication (Wiring)
99% of Problems in Business Are Communication Problems
Most organisational failures aren't caused by bad strategy — they are failures of shared understanding. Why communication sits at the root of so many business problems.
Rob Lambert
Idea to Value (Physics)
Customer Support Is Where Trust Is Built (or Lost)
Customer support is where the truth of your organisation shows up. Twelve principles for building a support function that genuinely serves customers — not one that protects management.
Creativity & Climate (Engine)
Why Images Speak Before Words
Images don't argue — they present. A practical essay on why visual thinking is underused at work, and how photographs unlock insights that language alone cannot reach.
Creativity & Climate (Engine)
Why Nature Keeps Finding Its Way Back Into Where We Work
Your workspace is already shaping how you think and feel. Natural light, plants, and materials are not trends — they are how environments teach you how to be.
essay
Field Notes from Hospitality
On a recent trip, I became curious about how a large hotel actually operated. These are field notes from hospitality—lessons on clarity, alignment, communication, and how work really flows in practice.
Creativity & Climate (Engine)
Work Makes Us
Work is not neutral. Every system and behaviour quietly teaches people who to become. Why leadership is moral — not just operational.
Communication (Wiring)
Defusing a Difficult Meeting
A high-stakes meeting, a furious client, and the moment where tone mattered more than words. A real story — and the specific behaviours that turned it around.
Idea to Value (Physics)
Friction and Reward
Two forces shape almost everything in work: friction that slows people down, and reward that makes effort feel worth it. A practical lens — with real examples
Creativity & Climate (Engine)
Creativity at Work Is a Rhythm: It Needs Space and Time
Creativity at work isn't a brainstorm. It's a cycle of open mode and closed mode — and most organisations accidentally destroy it by never leaving closed mode.
Creativity & Climate (Engine)
On Music, Work, and the Shape of Attention
Music reliably helps with mood and stress at work. Its effect on performance is task-dependent and personality-dependent. What the research says — and what I actually do.
Learning & Practice (Flywheel)
Trade Skills : What Commercial Awareness Actually Means — and Why It Is So Rare
Commercial awareness is not just reading a P&L. It is five habits that determine whether ideas survive contact with reality — and why so few people actually have them.
Orientation & Direction (Map)
Strategy Is Direction, Not a Document
Most strategies fail not because the direction is wrong — but because reality is avoided and the plan never gets communicated. Three principles that change that.