Why Focusing on What Works Changes Everything
Appreciative Inquiry is not about ignoring problems. It is about understanding what already works, amplifying it deliberately, and using success as a foundation for meaningful progress.
Leadership and Work in Practice
Adaptable Communication: The Warm and Fluffy Test
Discover how adaptable communication enhances collaboration, resolves conflicts, and drives better results by tailoring your approach to different audiences and situations.
Noise: Why Your Message Isn’t Landing at Work
Whenever we communicate, noise gets in the way. Understanding the different types of noise — and how they distort meaning — is one of the most important communication skills managers can develop.
Customer Service Is Not a Department
Customer service is not something organisations add on. It is what emerges from how work is designed, how people are treated, and how decisions are made.
How to Support Someone Doing a Difficult Thing
Whether it’s a conference talk or a hard moment at work, support matters most when it is offered with care, timing, and restraint.
Why Resilience Training Fails in Broken Systems
Wellbeing does not collapse because people lack resilience. It collapses when systems make good work impossible — and leaders pass the burden instead of fixing them.
How Leaders Move People Into Motion
Change doesn't happen because it is announced. It happens when people choose to move. Learning how to create motion — without force — is one of the quiet arts of leadership.