The Difference Between Making a Choice and Making a Decision
This essay explores the difference between choosing and deciding — and why commitment creates momentum.
Leadership and Work in Practice
99% of Problems in Business Are Communication Problems
Most organisational failures aren’t caused by bad strategy or poor performance — but by breakdowns in shared understanding. This essay explores why communication sits at the root of so many business problems.
Customer Support Is Where Trust Is Built (or Lost)
Customer support is not a cost centre or a necessary inconvenience. It is where organisations reveal what they truly value — through systems, behaviours, and everyday decisions that either build trust or quietly erode it.
Biophilic Design: Letting Work Breathe Again
Biophilic design is not about trends or decoration. It’s about how workspaces quietly shape our nervous systems, attention, and sense of belonging — and what happens when we let nature back in.
Work Makes Us
Work is not neutral. Every system, process, and behaviour quietly teaches us how to act — and who to become. This essay explores why leadership is not just operational, but moral.
Defusing a Difficult Meeting
A high-stakes meeting, a frustrated client, and a moment where tone mattered more than words. A reflection on how presence, listening, and responsibility can change the direction of a conversation.
Strategy Is Direction, Not a Document
Strategy is not a plan or a template. It is the act of creating direction — a shared sense of the future, an honest encounter with reality, and movement that allows organisations to learn their way forward.