One of the most important tasks for leaders and managers is to gain clarity – for themselves and their teams. Clarity allows alignment, and with both in place, the right action leads to results.

These three guiding principles – Clarity, Alignment, Action – are leadership essentials. Each is also a communication challenge and opportunity.

When any of these are missing, businesses see:

  • Busy work with no tangible outcomes
  • Duplicate efforts
  • Conflicting priorities
  • Confused, demoralised teams

Clarity: The First Step

Clarity is about being clear, simple, and precise regarding:

  • What you’re trying to achieve and why
  • How you measure success
  • Who is responsible for what
  • Communication and reporting plans
  • The overall plan

For example, I once worked with a leader trying to mobilise 500+ people toward a vague destination. Some employees thrived on ambiguity, but many were confused, unsure of their role, and lacked trust in the plan.

Lesson: Stop, pause, and gain clarity. Ask:

  • What are we doing and why?
  • What does success look like?
  • Who is involved and what are the boundaries?

In my Releasing Business Agility Model, clarity is the first step: painting a bright future and understanding the current reality. Communicating this effectively requires storytelling, listening, enthusiasm, and multiple channels – especially considering different preferences, like those highlighted in DISC profiles.


Alignment: Getting Everyone on the Same Page

Once clarity is established, leaders need alignment. This means:

  • Ensuring people understand and commit to the plan
  • Aligning the right people with the right skills
  • Coordinating across teams and functions
  • Setting clear expectations and reporting standards

Important: Alignment does not mean consensus. Disagreements are natural and valuable if managed correctly. The key is to listen, refine, and then get people to “disagree and commit”.

Without alignment, even the clearest plan fails. Misaligned teams create wasted effort, duplicated work, and frustration. Strong communication – storytelling, persuasive conversations, and relationship-building – is essential to achieve alignment.

Learn storytelling from a published author

👉 If you're interested in learning about business storytelling, check out the Storytelling Masterclass with a Sunday Times Top Ten best selling author.

Learn more

Action: Turning Clarity and Alignment into Results

With clarity and alignment in place, action becomes focused and productive. Without either, action can be:

  • Misguided
  • Conflicting with other work
  • Wasted on trivial tasks

DISC helps here: In workshops, I assess teams’ DISC profiles to see how balanced they are across clarity, alignment, and action.

  • High D (Dominant) teams may leap into action but skip alignment, leaving thousands misaligned.
  • High S (Steady) teams excel at alignment but stall if clarity is missing.

The best leadership teams are diverse – in skills, perspectives, and behaviours. They can:

  • Make tough decisions (clarity)
  • Communicate and persuade effectively (alignment)
  • Rally people toward outcomes (action)
The communication superpower course

Transform how you communicate—live workshops for teams, self-paced online for individuals.


Communication: The Hidden Key

Almost every problem in business traces back to poor communication. Leaders and managers seed confusion when clarity and alignment are missing. Following the communication thread often leads straight to leadership.

To improve outcomes:

  1. Gain clarity over goals and plans
  2. Ensure alignment among all stakeholders
  3. Drive action toward desired outcomes

When all three principles work together, you create a workplace that:

  • Reduces confusion and wasted effort
  • Engages and motivates employees
  • Delivers real value to customers

Bottom line: Leaders and managers hold the levers of business agility. Clarity, alignment, and action aren’t just principles – they are the path to an effective, high-performing organisation.


The link has been copied!