A Practical Lens on Communication Styles

Most workplace conflict isn't about bad people.

In twenty years of working inside organisations — and many more spent working alongside them — I've rarely encountered situations where the root cause was genuine malice or incompetence. What I've encountered, repeatedly, is people communicating in their natural style without any real awareness of the impact it has on the people around them. The conversation goes wrong. The meeting turns sour. The relationship frays. And nobody quite understands why.

The source of conflict, in most cases, is the gap between how we communicate and how we're being received.

Learning to close that gap is one of the most important skills available to anyone doing serious work inside an organisation. It doesn't happen overnight. But it does happen — if you're paying attention to the right things.

[Updated 2nd June 2026 - new Cultivated Notes video added, article located in the idea to value system, article refined]


Editor's note — where this sits

This piece introduces the Animal Types model as a practical lens on communication behaviour. It sits within the Wiring layer of the Idea to Value system — the layer concerned with how meaning moves between people, and where clarity either holds or fragments. Reading it is also Flywheel work — developing communication craft is one of the most compounding skills in any working life.

The Idea to Value system — five layers

The map Direction & orientation Where we're going and where we are
The physics How ideas move to value Investment, activity, shipping, outcomes
The wiring Communication & meaning How clarity moves between people This article
The engine Creativity & climate The conditions that let good work happen
The flywheel Learning & craft How capability compounds over time Also relevant
Explore the full Idea to Value system →
Cultivated Notes are short visual companions to the work.
You can watch the note below, or read on to explore this idea.

The animal framework

Lawrence and Emily Allison — forensic psychologists who have spent careers studying how communication works under pressure — describe four communication styles in their book Rapport. They use animals as archetypes. Not to reduce people to types, but to make visible the patterns that most of us operate from without realising it.

The four are the Lion, the Monkey, the T-Rex, and the Mouse.

Each has real strengths. Each has a shadow side. And most of us, if we're being honest, will recognise ourselves somewhere in this — and recognise people we work with almost immediately.

Animal communication styles — from Rapport by Lawrence & Emily Allison

Animal Style Strengths Shadow side
🦁 Lion Control Decisive, confident, direct. Goal-oriented and practical. Listens (sometimes) and holds their ground without losing composure. Can become overbearing or controlling. May struggle to consider perspectives that don't align with their own direction.
🐒 Monkey Co-operate Warm, social, and quick to connect. Strong storyteller and natural influencer. Diffuses tension and lifts energy in a room. Style can be misread as lacking seriousness. Enthusiasm can obscure substance. Not always suited to the context.
🦖 T-Rex Confront Frank and direct. Willing to challenge and disagree. Brings productive friction that can sharpen thinking when it's well-managed. Often leaves damage behind. Creates conflict where none was needed. Can silence others and erode trust over time.
🐭 Mouse Capitulate Patient, observant, and genuinely humble. Stepping back can be a strategic choice — noticing what louder voices miss. Good ideas don't survive the room. Conflict-avoidance becomes a pattern. Can disappear precisely when the moment needs them most.

Most people operate from one default style — and can learn to move between them. That range is the skill.

The Lion

The Lion is the archetype of the control style. Decisive, confident, goal-oriented, direct. When a Lion communicates, you know where they stand. They're not afraid of a difficult project or a hard conversation. They're optimistic in the practical sense — focused on getting things done rather than getting stuck in complexity.

Most people who come to the Communication Superpower workshop are, in some sense, working towards this. They want to express their point of view without trampling on others - although 100% Lion types will do this. They want to be assertive without being aggressive. They want that quality of grounded-ness — where confidence and genuine listening exist in the same person at the same time.

The shadow side of the Lion is worth understanding. The same drive that makes them effective can tip into being overbearing, overly competitive, or unwilling to consider perspectives that don't align with their own direction of travel. The desire for control, when it's not in balance, becomes something else entirely.


The Monkey

The Monkey is the cooperative style — social, warm, quick to connect. Monkeys are often excellent storytellers and natural influencers. They read a room well, get to know people fast, and bring energy and lightness to interactions that might otherwise be heavy. In a tense meeting, a well-placed moment of wit from a Monkey can defuse something that was beginning to escalate.

Their instinct to connect is genuinely valuable. It builds the kind of rapport that makes hard conversations possible later.

The limitation is contextual. The Monkey's strength — enthusiasm, playfulness, a kind of irreverent charm — isn't always what the situation calls for. When someone who defaults to the Monkey style has to deliver genuinely difficult news, or when they need their ideas to be taken seriously in a room that prizes gravity, the mismatch becomes a problem. Their contributions can be dismissed, not because they lack substance, but because the style obscures it.


The T-Rex

The T-Rex is the confrontational style. Frank, direct, unafraid of conflict — at their best, a T-Rex brings a kind of productive friction that pushes thinking forward. They challenge, they disagree, they don't let things slide.

In practice, however, the T-Rex is the style that most often leaves damage in its wake. Many organisations have people exhibiting overt T-Rex behaviours, and I'm not convinced it's truly a natural communication preference for most of them. It looks more like a reaction to the environment, to the conditions — the accumulated pressure of working somewhere that rewards dominance, or where vulnerability has come to feel dangerous. The need to be loudest in the room rarely comes from a place of security.

Two T-Rexes in a meeting is a particular kind of chaos. The productive friction disappears and what remains is a contest.

If this is your default, it's worth asking what it's actually in service of — and whether the trail it leaves behind is one you're comfortable with.


The Mouse

The Mouse is the capitulate style. Modest, conflict-averse, patient, more comfortable listening than leading. There's genuine value here — the Mouse notices things that louder voices miss, and their willingness to step back can be a real strength when the situation calls for observation rather than assertion.

But the Mouse is also the style most associated with ideas that go nowhere. Not because the ideas aren't good, but because they're not communicated with enough conviction. In the presence of a T-Rex — or even an enthusiastic Monkey — the Mouse can disappear entirely. Their contribution gets talked over, and they let it happen.


The real skill is range

Understanding which animal you default to is the beginning of the work, not the end of it.

The goal is never to fix yourself to one style. People aren't archetypes — we move between these patterns constantly, sometimes within a single conversation. The Lion who reads that a moment calls for the warmth of a Monkey and can shift accordingly. The Mouse who recognises that this particular situation requires them to hold their ground. These are the moments where effective communication actually happens.

What DISC — the tool I tend to work with — and frameworks like this one have in common is this: they help you see your natural preference clearly enough to work with it deliberately. To know when to lean in and when to move towards the other person. To understand your purpose, your audience, and the context you're operating in — and adjust accordingly.

In many organisations, people simply become more of themselves over time. The T-Rex gets sharper. The Mouse gets quieter. The patterns set in, and what might have been a useful default becomes a constraint.

Communication is a learnable behaviour. Not in the sense of techniques applied to situations, but in the deeper sense of developing genuine range — the ability to adapt without losing yourself in the process.

That compounds. Over a career, the difference between someone who has done this work and someone who hasn't is significant.


The wiring

Communication Superpower

162-page workbook · PDF download

A practical workbook for developing communication as a personal capability — including how to recognise and adapt your default style under pressure.

£21.99

Get the workbook →
The wiring

Communication Superpower Workshop

Facilitated team session · In-person or virtual

The award-winning workshop that underpins the workbook — brought to your team. Practical, immediately applicable, and built around real communication challenges.

Discover more

Find out more →
The link has been copied!