process improvement

In business, efficiency is celebrated—but not at the expense of effectiveness. A short post on why focusing on delivering value first, then optimising processes, leads to better results, happier teams, and stronger customer satisfaction

Discover Richard Hammond’s Friction vs Reward model and learn how reducing friction and increasing reward drives business improvement, innovation, and wellbeing.

In this article and video, I explain why design is critical for leaders and managers. Beyond products and services, good design shapes processes, workflows, and how work gets done efficiently.

Discover how the Staple Method can help identify inefficiencies, improve processes, and streamline workflows for better team performance and productivity