metrics & measures

productivity | Sep 03, 2025

Making Sense of KPIs: How to Measure What Really Matters

KPIs don’t have to be confusing. Learn how to simplify measures and metrics, avoid wasted reporting, and focus on four categories that matter most: value, cost, products, people, and delivery

metrics & measures | Sep 14, 2017

Better Customer Service by Breaking the Rules: My Journey to Becoming the Fastest Checkout Operator in Sheffield

Drawing of a shopping cart with words overlaid - Better Customer Service by Breaking the Rules: My Journey to Becoming the Fastest Checkout Operator in Sheffield

Discover how thinking creatively and challenging conventional rules can improve customer service, efficiency, and workplace performance—based on my own experience as a top checkout operator.

metrics & measures

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